Privacy Policy

Privacy Policy
Last Updated: 2 January 2025

 

Welcome to Tusapp (https://www.tusapp.com/ ). Your privacy is of utmost importance to us, and we are committed to protecting your personal information. This Privacy Policy explains in exhaustive detail how we collect, use, disclose, and safeguard your data when you visit our website or use our services. By accessing or using Tusapp, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our website.

1. Information We Collect

We may collect various types of information from you, depending on how you interact with Tusapp. The information we collect can be broadly categorized into two types: Personal Information and Non-Personal Information .

1.1 Personal Information

Personal Information refers to any data that can directly or indirectly identify you as an individual. Below is a detailed breakdown of the types of personal information we may collect:

  • Name: When you create an account, subscribe to our newsletter, or contact us for support, we may ask for your full name to personalize your experience and facilitate communication.
  • Email Address: Used for account registration, verification, transaction confirmations, newsletters, and other forms of communication.
  • Phone Number: Collected for verification purposes, customer support, or transaction-related communications. This may also be used for two-factor authentication (2FA) to enhance account security.
  • Mailing Address: Required for shipping physical products (if applicable), sending invoices, or delivering services that require a physical location.
  • Payment Information: Such as credit card details, bank account information, or other payment methods. This information is processed securely through third-party payment gateways and is not stored on our servers unless explicitly required by law.
  • Profile Information: Including profile pictures, preferences, and other optional details you choose to provide. This helps us tailor your experience and improve our services.
  • Other Voluntary Information: Any additional information you provide voluntarily, such as feedback, survey responses, comments, or participation in contests or promotions.

1.2 Non-Personal Information

Non-Personal Information refers to data that does not directly identify you but helps us understand how users interact with our platform. Examples include:

  • Browser Type and Version: To optimize our website for different browsers and ensure compatibility.
  • IP Address: For security purposes, analytics, and geolocation tracking. This helps us detect suspicious activity and prevent fraud.
  • Device Type and Operating System: To ensure compatibility across devices and operating systems, and to improve user experience.
  • Pages Visited and Time Spent: To analyze user behavior, track popular content, and improve website performance.
  • Cookies and Tracking Technologies: Small files stored on your device to enhance functionality, personalize your experience, and track usage patterns (see Section 5 for more details).
  • Referral Source: Information about how you arrived at our website, such as search engines, social media platforms, or referral links.

2. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing you with a seamless, personalized, and secure experience. These purposes include:

2.1 Providing Services

  • Account Creation and Management: To create, maintain, and manage your account, including verifying your identity and ensuring account security.
  • Processing Transactions: To process purchases, refunds, subscriptions, and other financial transactions securely.
  • Delivering Services: To deliver requested services, such as newsletters, notifications, customer support, and technical assistance.

2.2 Improving User Experience

  • Website Optimization: To analyze website usage patterns and trends, identify areas for improvement, and enhance overall performance.
  • Personalization: To personalize content, recommendations, and advertisements based on your preferences, browsing history, and interactions with our platform.
  • Feature Testing: To test new features and functionalities before rolling them out widely, ensuring they meet user needs and expectations.

2.3 Communication

  • Customer Support: To respond to your inquiries, comments, complaints, or requests for assistance.
  • Transactional Emails: To send transaction-related emails, such as order confirmations, invoices, shipping updates, and password reset instructions.
  • Policy Updates: To notify you about changes to our services, policies, or terms of use.

2.4 Marketing and Promotions

  • Promotional Emails: To send promotional emails, newsletters, and other marketing materials. You can opt-out of these communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Surveys and Contests: To conduct surveys or contests to gather feedback, improve our offerings, and reward loyal users.

2.5 Legal Compliance

  • Compliance with Laws: To comply with applicable laws, regulations, and legal obligations, such as tax reporting, anti-money laundering, and consumer protection laws.
  • Enforcement of Terms: To enforce our Terms of Service and protect our rights, property, or safety, as well as the rights, property, or safety of our users and the public.
  • Fraud Prevention: To prevent fraud, unauthorized access, or other illegal activities, and to investigate potential violations of our policies.

3. How We Share Your Information

We value your trust and will only share your information under specific circumstances. These include:

3.1 With Service Providers

We may share your data with trusted third-party service providers who assist us in operating our website, conducting business, or providing services to you. Examples include:

  • Payment Processors: Such as Stripe, PayPal, or other payment gateways for secure transaction processing.
  • Email Service Providers: Such as Mailchimp or SendGrid for sending newsletters, notifications, and transactional emails.
  • Hosting Providers: Such as AWS, Google Cloud, or other hosting services for storing and managing data.
  • Analytics Providers: Such as Google Analytics or Hotjar for tracking website performance and user interactions.
  • Marketing Partners: Such as Facebook, Google Ads, or other advertising platforms for targeted advertising and retargeting campaigns.

3.2 For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests, such as:

  • Court Orders, Subpoenas, or Warrants: To comply with judicial proceedings or government investigations.
  • Requests from Government Agencies: To cooperate with law enforcement authorities or regulatory bodies.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the new owner as part of the transaction. We will notify you of such changes and ensure that your data remains protected under the same or similar privacy standards.

3.4 With Your Consent

We may share your information with third parties if you give us explicit consent to do so. For example, if you authorize us to share your data with a partner organization for a specific purpose, such as a joint promotion or collaboration.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption: Sensitive data, such as payment information, is encrypted during transmission using industry-standard protocols like SSL/TLS.
  • Access Controls: Only authorized personnel have access to your data, and they are bound by strict confidentiality agreements.
  • Regular Audits: We conduct periodic security audits to identify and address vulnerabilities, ensuring that our systems remain secure.
  • Data Minimization: We only collect and retain the minimum amount of data necessary to fulfill the purposes outlined in this Privacy Policy.
  • Incident Response Plan: In the event of a data breach, we have a robust incident response plan in place to mitigate damage, notify affected users, and comply with legal requirements.

Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Tusapp. These technologies help us:

  • Analyze Website Traffic and User Behavior: To understand how users interact with our platform and identify areas for improvement.
  • Remember Preferences and Settings: To save your preferences, such as language, theme, or notification settings, and provide a consistent experience across sessions.
  • Deliver Personalized Content and Advertisements: To show you relevant content, recommendations, and advertisements based on your interests and browsing history.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., session management, login credentials).
  • Analytics Cookies: Used to track website performance and user interactions, helping us optimize our platform.
  • Advertising Cookies: Enable targeted advertising based on your interests and browsing behavior.
  • Third-Party Cookies: Placed by third-party services like Google Analytics, Facebook Pixel, or advertising networks to track user activity and deliver personalized ads.

Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect your ability to use specific features of our website, such as logging in, completing transactions, or accessing personalized content.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights include:

6.1 Access

You can request a copy of the personal data we hold about you, including details about how it is collected, used, and shared.

6.2 Correction

If your data is inaccurate or incomplete, you can request corrections to ensure it reflects the most up-to-date and accurate information.

6.3 Deletion

You can request the deletion of your personal data, subject to legal or contractual obligations. For example, we may retain certain information for tax purposes, dispute resolution, or fraud prevention.

6.4 Opt-Out

You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6.5 Data Portability

You can request a transfer of your data to another service provider in a structured, machine-readable format, such as CSV or JSON.

6.6 Restriction of Processing

You can request that we restrict the processing of your data under certain circumstances, such as when you contest the accuracy of your information or object to its use.

To exercise these rights, please contact us at [email protected] . We will respond to your request within the timeframe required by applicable law, typically within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites or services, such as social media platforms, advertisers, or partners. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and share your information.

8. Children’s Privacy

Tusapp is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information immediately.

9. International Data Transfers

If you are accessing Tusapp from outside India, please note that your information may be transferred to, stored, and processed in India, where our servers are located. By using our website, you consent to the transfer of your data to India. We ensure that appropriate safeguards, such as standard contractual clauses or binding corporate rules, are in place to protect your data during international transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of Tusapp after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Grievance Officer at:

We aim to respond to all inquiries within 30 days.

Acknowledgment

By using Tusapp, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting us with your personal information.